Refund Policy

Our Commitment to You

Aroma IPTV is dedicated to providing top-notch quality with our IPTV subscription service. This policy clarifies the conditions under which refunds can be obtained, ensuring fairness and transparency for all customers involved.

Refund Eligibility

You could be entitled to a total or partial refund based on these conditions:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please complete these steps:

  1. Connect with our support team through Contact page.
  2. Please include: 'Refund Request' subject line.
  3. Kindly submit your full name, the email associated with your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Assessment performed by support team
  • Same day after approval Refund processing has begun to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days The funds shown vary by bank/card issuer.

You will get an email notification at every stage. Weekend and holiday response times might be longer.

Exceptions (When Refunds Are Not Provided)

Refunds will not be allowed in these cases:

  • You are not pleased with the channel list or content.
  • Your internet connection lacks the speed or stability for streaming.
  • You have infringed upon our Terms of Service, like account sharing.
  • The geo-blocking issues in your location are regrettably not something we can control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Upon approval, refunds are usually processed within three business days, but it may take five to ten business days for the funds to show up in your account, depending on your financial institution or payment service. For updates, please contact support.

Generally, refunds for a change of mind are not granted after the first 7 days. We advise you to explore our features and ask any questions prior to subscribing. For full details, see our Refund Policy or reach support.

Subscriptions will renew automatically. Should you forget to cancel before the renewal date, please contact contact us promptly. Refunds on renewals are determined on a case-by-case basis. Find additional details in our Terms.